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Ref.
2025/IOFOTRTIFAS/13461

Job offer type
Field staff jobs

Type of contract
CDDU

Activity sectors
Education, Higher Education and Research ; Technological Innovation ; Système d'information

Deadline date
2025/07/16 18:00

Contract
Employee

Duration
12 mois (renouvelable)

Mission description

Based in the Expertise France coordination office in Paris and reporting to the Team Leaders of the two EU-funded Facilities, and working in close coordination with EF IT Department (DSI), the IT Officer steers the design, deployment, and continuous improvement of digital solutions that underpin programme delivery. He/she ensures that collaborative platforms, information-management tools, and hardware resources are fully aligned with operational needs, compliant with GDPR and AFD Group security standards, and consistently adopted by decentralised teams. Day-to-day task allocation is coordinated with designated focal points in each Facility. He/she will be responsible for the following key duties:

Responsibility 1 – Digital Strategy & Needs Assessment

  • Map and prioritise IT and information-management needs across the Facilities, engaging technical and operational staff to capture user stories and pain points.
  • Translate those needs into clear functional requirements, budgets, and procurement plans for software licences, cloud services, or external development.
  • Advise management on solution choices, ensuring alignment with Expertise France standards and donor regulations.
  • Regularly review usage analytics and user feedback to refine the digital roadmap and drive continuous improvement.

Responsibility 2 – Systems Development, Integration & Maintenance

  • Configure, customise, and maintain the Programme Management Tool (PMT) and the Microsoft 365 environment (SharePoint, OneDrive, Teams, Power Apps, Power Automate, Forms).
  • Design, develop, and curate business-intelligence dashboards in Power BI, using Excel Power Query (Power M) and DAX to transform data from multiple sources.
  • Liaise with external providers to develop or upgrade online databases and platforms, ensuring robust back-end architecture and clean data models.
  • Monitor system performance, resolve incidents, and keep all applications and licences up to date.

Responsibility 3 – User Support, Training & Adoption

  • Provide day-to-day troubleshooting and technical support to staff in Paris, and other projects' sites.
  • Design and deliver coaching sessions, quick-reference guides, and walkthrough videos to build staff proficiency and promote consistent use of collaborative tools.
  • Champion best practices in data handling, version control, and shared-workspace etiquette to foster a culture of knowledge sharing.

Responsibility 4 – Compliance, Security & Hardware Management

  • Ensure that all digital tools and data-processing activities comply with GDPR, Expertise France, and AFD IT-security policies.
  • Maintain an up-to-date inventory of hardware (laptops, peripherals) and software assets, oversee configuration and updates, and coordinate repairs or replacements.
  • Track service levels with providers, verify deliverables, validate invoices, and archive supporting documents in line with audit requirements.
  • Stay abreast of emerging technologies and security threats, recommending upgrades or preventive measures where needed.

Project or context description

The IT Officer will be a shared resource across two flagship EU-funded initiatives implemented by Expertise France along with other MS agencies:

The Regional Teachers Initiative for Africa (RTIA), a programme funded by the EU/EC via the Education section (G3) of DG INTPA aims to improve learning outcomes and the socio-emotional development of children in Africa, by having a more competent, motivated and inclusive teacher workforce in basic education.

The RTIA especially seeks to achieve the following outcomes over the next 6 years: 

  1. Improve the governance, management, attractiveness, and gender balance of the teaching profession, with a strong focus on increased digitalisation and innovation.
  2. Enhance the quality, relevance, and effectiveness of initial and continuous teacher professional development, notably through digital education, peer-to-peer learning approaches and regional collaboration.

Within RTIA, the Facility (RTIA-Facility) supports teacher policy and improve teacher education and professional development systems by i) providing capacity building at country level through on-demand technical assistance, ii) promoting innovation and scaling of effective teaching solutions; iii) increasing the production and use of data and evidence, and iv) promoting the use of regional frameworks, evidence-based practices, and joint learning at regional level.

The RTIA-Facility reaches the above-mentioned objectives through 3 types of instruments or “windows”: 

  • one window to deliver on-demand technical assistance on teacher governance and teacher education and professional development based on the demand from eligible partner countries,
  • one window on testing and scaling effective programs for teacher education and professional development in the thematic areas of digital skills, gender, green skills, and pedagogical skills, including in the context of refugees and displaced populations,
  • a research window to create new evidence and support the integration of evidence in the policy making process and in the design of teacher education and professional development programs.

In addition to these windows the Facility’s knowledge management and communication activities further contributes to the sharing of knowledge, evidence, and best practices related to the overall Initiative outcomes.

The Facility is funded by the European Union and be co-implemented by the Partnership formed by 3 member state agencies: Expertise France for France, Enabel for Belgium, EDUFI for Finland. Expertise France has been designated the Coordinating Agency for this Partnership. With the Facility governance scheme serving as the Initiative's governance scheme, it is expected that the Partnership works closely with UNESCO and AUC, in charge of the other 2 components of the EU Initiative.

The duration of the action is scheduled from 01.02.2024 to 31.01.2027 (36 months) with a budget of 46.000.000 EUR.

SOCIEUX+ EU Expertise on Social Protection, Labour and Employment (hereafter SOCIEUX+), is a technical cooperation facility set up by the EU through co-funding from France, Spain and Belgium and the resources managed by the European Commission's Directorate for International Partnerships. This Facility is implemented by a partnership composed of agencies from EU Member States: Expertise France (the partnership lead), France travail, Fundación Internacional y para Iberoamérica de Administración y Políticas Públicas (FIIAPP) from Spain, Belgian International Cooperation on Social Protection (BELINCOSOC) and the Belgian Development Agency (Enabel). SOCIEUX+ recognises the impact of social protection and employment in reducing poverty and vulnerability. It supports the efforts of EU Partner Countries, in particular low- and middle-income countries in promoting inclusive and sustainable social protection and employment systems. SOCIEUX+ also complements the efforts made through other European Union initiatives.

SOCIEUX+ is results-oriented and demand-driven only. It responds to the direct requests of public institutions and social partners organisations in EU Partner Countries. SOCIEUX+ actions can be implemented in 155 eligible countries and territories worldwide. SOCIEUX+ fosters the efforts of the partner countries in the reform, development and extension of their social protection and employment systems, and labour policies. It enhances the capacities to better design, manage and monitor inclusive, effective and sustainable employment strategies and social protection systems. The Facility implements short-term technical cooperation actions based on peer-to-peer exchange supporting cooperation between EU Partner Countries’ experts from public administrations, social partners and mandated institutions and their peers from EU Member States. SOCIEUX+ also develops knowledge by capitalising on the experience of its actions. 

Phase III of SOCIEUX+ ran from 09.07.2020 to 31.12.2024 (including the No Cost Extension), with a total budget of €15,729,086, including €14,000,000 in EU funding, while phase IV of the facility will run from 01.01.2024 to 31.12.2027, with a total budget of €14,428,354, including €12,499,991 of EU funding.

Required profile

Required Skills :

  • Bachelor's degree in IT, Computer Science, or related field; certifications in Microsoft/Azure technologies are an asset.
  • Strong command of Microsoft 365 collaborative tools (SharePoint, Teams, OneDrive) and workflow automation (Power Apps, Power Automate, Forms).
  • Advanced skills in Power BI for dashboard development and data analysis (Power M and DAX).
  • Ability to translate user needs into digital solutions and to manage external service providers and development partners.
  • Solid understanding of GDPR and IT security principles; ability to apply data protection policies across systems and tools.
  • Strong interpersonal and communication skills; able to support, coach, and train non-technical staff.
  • Organised, autonomous, and solution-oriented, with the ability to manage multiple requests and priorities in a fast-paced environment.
  • Excellent command of French and English (spoken and written); additional languages are an asset.
  • Comfortable working in a multicultural, decentralised, and collaborative context.

Required Experience :

  • Minimum of 5 years of relevant professional experience in IT support, systems management, or digital product ownership.
  • Proven track record managing Microsoft tenants, collaboration platforms, and online data environments.
  • Experience developing dashboards and managing datasets with Power BI, Power Query, and related tools.
  • Exposure to or understanding of web/backend development (e.g. HTML, Python, Django) is a plus.
  • Experience managing IT hardware and software assets, including coordination of updates, licences, and troubleshooting.
  • Familiarity with cloud platforms (especially Microsoft Azure) and basic network administration tools (e.g. Active Directory, System Center).
  • Experience implementing IT projects in an international development or multi-stakeholder environment.

Additional information

Contract information :

The contract period is for 12 months starting as soon as possible (yearly renewable up to 5 years, covering the 2 phases of the Initiative). We offer an EF contract with a competitive salary and benefit package which includes comprehensive insurance cover, social security, pension contribution, etc.

Application :

Documents to be provided:

  • A CV
  • A cover letter
  • Three business references including email and telephone contacts.

Deadline for application : 2025/07/16 18:00

File(s) attached : Job description_IT Officer_RTIA-Facility_EN.pdf

Expertise France is the public agency for designing and implementing international technical cooperation projects. The agency operates around four key priorities :

  • democratic, economic, and financial governance ;
  • peace, stability, and security ;
  • climate, agriculture, and sustainable development ;
  • health and human development ;

In these areas, Expertise France conducts capacity-building initiatives and manages project implementation, leveraging technical expertise and acting as a project coordinator. This involves combining public sector expertise with private sector skills to drive impactful results. 

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